Under Earn more space, look for this promotion. How do I check to see if I’ve redeemed the promotion? You can only redeem the same type of promotional deal once. Have you redeemed another Dropbox-device promotion? If so, you are not eligible to redeem the promotion. Do you already have a Dropbox account? Only new Dropbox users can redeem the promotion. Did you sign up for Dropbox using the installer pre-loaded on your computer? To be eligible, sign up for a new Dropbox account by clicking Dropbox 25 GB in the Start menu of your eligible device. Did you complete at least five of the seven steps from the Get started steps?. If you're unable to redeem your promotional space on your eligible device, verify the following: I'm unable to redeem the promotional space on an eligible device-why? Complete five of the seven Get started steps. Once you've completed this step, Dropbox automatically installs and links to your computer. Click Dropbox 25 GB in your Start menu. Redeeming the promotion How do I redeem this promotion? Your device is not eligible due to country or retailer exclusions. You bought your device pre-owned or refurbished. Your device did not come pre-loaded with Dropbox. You're trying to redeem the purchase for a second time. Why am I not eligible for promotional space? 
No, the promotional space is only available to the original buyer of the eligible device.
Can I redeem promotion on a refurbished or used device? No, the promotional space is not transferrable after it has been redeemed. Can I transfer my promotional space to another Dropbox account? No, only new users who sign up for Dropbox on their eligible devices can redeem the promotion. Can I claim the promotional space with my existing Dropbox account? No, you can only redeem this promotion once per Dropbox account. If I purchased multiple promotion-eligible devices, can I redeem the same offer multiple times? After the one-year promotional period ends, the 2 GB of Dropbox Basic account space remains. The 25 GB of promotional space is valid for one year. Promotion terms and eligibility For how long is the promotional space valid?
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